Our focus is on helping efficiently distributing the world's resources.
Our Return policy has been crafted with that goal in mind.
Due to the Health implications of the Covid-19 Pandemic, we have a strict return policy. It is designed to adequately protect all parties involved.
Returns are not an efficient use of society's resources as products are not able to be safely resold or used in society. We will do our best to ensure your order is delivered to you in a timely manner.
All orders are filled in the order received.
If a buyer believes the product is unsatisfactory, refunds will be handled on a case by case basis. The seller remains the right to determine if a return is granted and in which form.
*Please note refunds will be in the form of store credit (equal to your purchase price)
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RETURN POLICY:
Return of In-Stock Products
There are NO RETURNS OR REFUNDS once orders are successfully delivered to customers.
Exceptions are made for the following:
Damages & Defects:
All Defects And Damages due to shipping or other defected products will be given a replacement or store credit equal to purchase price, provided documentation of photos and text explanation is provided within 48 hours of receiving the product. A replacement will be sent if possible and if the seller is unable to provide a replacement in a timely fashion a refund will be issued in a form of store credit.
Orders Eligible for Returns:
- If the buyer does not receive orders due to carrier loss or damage
- Your order arrives Damaged or Defective.
- Incorrect item / missing parts
* A 15% restocking fee applies to all orders eligible for returns.
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WARRANTIES:
The Following products are eligible for a 30-day replacement warranty:=
Hand Sanitizer Dispenser Wall Unit
Hand Sanitizer Standalone Unit
The buyer will receive a replacement within a reasonable time or a refund for the amount paid in the form of store credit.
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CANCELLATION POLICY:
Order Cancellations:
Due to the uncertainties of the global supply chain and global health conditions, the Seller remains right to cancel the order at any time without being held liable for any damages or losses.
Cancellation of In-Stock Products
Products that are in stock in our warehouse are not eligible for cancellation once they have been processed.
Cancellation of Pre-order Products
Products that are pre-order or back-ordered may be canceled without penalty within 48 hours.
The buyer retains the right to cancel if the product has not been shipped from the seller's warehouse yet. A 15% cancellation fee per week since the creation of the order will be applied to order. [Maximum of 4 weeks] These fees are to ensure a proper amount of product is being ordered and compensate sellers for potential losses due to fluctuations in business.
Cancellations are eligible without penalty if the seller has not shipped the order for more than 3 business weeks after the expected shipping date displayed at the time of sale.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item after the final purchase and receipt of delivery.
These are handled on a case by case basis.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and store credit will be applied.
*Please note refunds will be in the form of store credit (equal to your purchase price)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us on our Contact Us Page to properly process your order.
Please Do Not send an email as we have structured our contact forms in a very specific way to most efficiently help resolve your situation.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please fill out the contact us form on the website and choose a replacement, you will receive a prepaid shipping label if applicable addressed to our address
RETURN ADDRESS:
To return your product, you should mail your product to
Sanipackz,
7443 4th st N Oakdale,
MN 55128,
United States
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Made in Iowa, U.S.A.